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Privacy Policy

Effective Date: 4/22/2025

Avenue.co ("Avenue", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, mobile apps, and related services, including Avenue Gig and upcoming computer vision tools.

By using Avenue.co, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

  • Name, email address, phone number, and organization

  • Account login credentials

  • Professional qualifications and resumes (Avenue Gig)

  • Feedback, support requests, and communication logs

b. Automated Data Collection

  • Device information and browser type

  • IP address and usage activity

  • Session logs and error reports

  • Scans or uploads via QR tags or computer vision

c. Healthcare Data (If Applicable)

  • Instrument tracking identifiers

  • Location data of medical assets (not patients)

  • Operational metadata (e.g., check-in/out timestamps)

We do not collect or store patient medical records or personal health information unless explicitly authorized and required for a healthcare operation.

2. Use of Information

We use your information to:

  • Provide, maintain, and improve Avenue’s services

  • Facilitate Avenue Gig job matching and employer communication

  • Authenticate and manage accounts

  • Deliver user support and training resources

  • Analyze trends and improve performance, including with AI tools

  • Comply with legal, security, or regulatory requirements

3. Sharing and Disclosure

We do not sell your information. We only share data:

  • With your organization or employer, for operational purposes

  • With verified Avenue Gig clients or candidates, as appropriate

  • With service providers under strict confidentiality agreements

  • As required by law, court order, or legal process

  • To protect rights, safety, or to prevent misuse

4. HIPAA and Regulatory Compliance

Avenue.co is committed to compliance with:

  • HIPAA for health-related tools and data

  • State and federal laws governing data privacy

  • Employment data handling laws for Avenue Gig users

If your organization uses Avenue in a healthcare setting, data handling is done under appropriate Business Associate Agreements (BAAs) and is fully auditable.

5. Data Security

We implement strong safeguards to protect your data, including:

  • End-to-end encryption for sensitive data

  • Access controls and user-level permissions

  • Regular security audits and compliance reviews

  • Secure hosting with HIPAA-aligned providers

Despite best efforts, no system is 100% secure. You are responsible for protecting your login credentials.

6. Data Retention

We retain user and account data as long as necessary for:

  • Delivering services

  • Legal or compliance reasons

  • Contractual agreements with healthcare providers or employers

You may request deletion or anonymization of your data unless retention is required by law.

7. Your Rights

Depending on your location, you may have rights to:

  • Access the data we hold about you

  • Correct or update your data

  • Delete your data (subject to legal requirements)

  • Withdraw consent for specific processing

To exercise any of these rights, please contact us at privacy@avenue.co.

8. Cookies and Tracking

We use cookies and analytics to enhance performance and measure engagement. You may disable cookies via your browser settings, but some features may be affected.

9. Children’s Privacy

Avenue.co does not knowingly collect information from children under 13. If you believe we have inadvertently done so, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date. Your continued use of Avenue.co indicates your acceptance of the updated terms.

11. Contact Us

For privacy concerns or requests: